|Orders above 150€||Orders below 150€||Returns|
Your orders are fulfilled by our vendors (brands). Therefore you may receive multiple packages from one order.
After completing the payment, you will receive an email from us confirming that we have received your order request. The shipping times for your orders can be found in the product description. Shipment within 2 days means that the brand will ship the product within two working days. Since products are shipped from different countries, holidays from the origin countries may apply. We will forward you the shipment tracking number, when a brand shares it with us.
To return or exchange a product, you need to email firstname.lastname@example.org within 14 days of receiving your package. We will then provide you with the information where and how to ship the product you wish to return. We encourage customers to obtain proof of postage, as we are unable to process refunds/exchanges until we receive the original items.
We reimburse €4.99 shipping costs when processing your refund per returned brand. In other words, if you have ordered from two brands, and returned products from these two brands, you will be reimbursed €9.98.
Furthermore, the following applies to our ability to issue a refund/exchange:
For all products shipped within the European Union gross prices are shown, no additional customs or taxes need to be paid. Product prices and shipping costs include the statutory German VAT and are hence shown as gross prices.